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Customer Analytics
Customer Experience Intelligence
Client reported 18% improvement in satisfaction scores
In this deployment, real-time customer experience analytics leveraged sentiment and journey insights.
Live DemoThe Challenge
The client needed to understand customer sentiment across multiple touchpoints but lacked unified visibility into the customer journey. Feedback was scattered across systems, making it difficult to identify pain points and improvement opportunities.
Our Solution
We deployed a comprehensive customer experience analytics platform that aggregates data from surveys, support tickets, social media, and behavioral analytics. Real-time sentiment analysis surfaces issues before they escalate, while journey mapping identifies optimization opportunities.
Key Results
18% improvement in satisfaction scores
Real-time sentiment monitoring
Unified customer journey view
Automated alert system for negative trends
Technologies Used
AnalyticsCustomer InsightsBI Dashboard
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